Contact the LiteFinance Review Desk
How to reach the editors of litabrokerza.com with corrections, complaints or media questions about our LiteFinance coverage for South African readers.
See the partner offerWhat the Editors Answer
A reader once wrote in to say that a fee table on our LiteFinance page showed an inactivity charge that no longer appeared in the broker's own schedule. We checked the schedule, confirmed the change, and republished the table with a note. That is the kind of message this desk exists to handle: specific, checkable points about what we have published.
The editors answer questions about the factual content of our LiteFinance review and related pages. That covers figures, dates, product descriptions, account terms, and the wording of our assessments. We do not answer questions about how to open an account, how to deposit or withdraw, how to resolve a dispute with the broker, or what to do with a live position. We are not the broker, we hold no client funds, and we cannot act on any account.
If your question is about your own relationship with LiteFinance, the correct route is the broker's own support service. We can point you to the right department in general terms, but we cannot intervene, escalate or speak on your behalf.
Factual Corrections
A correction should identify the page and the exact statement you believe is wrong, and it should say what the correct position is. If you can, include the source you are relying on, such as a dated page from the broker's own site, a published schedule, or a regulatory notice. A screenshot is useful where a figure has changed recently.
Send the correction through the contact form on this site. Put the word Correction in the subject line and keep the message to the point. We do not need a formal letter, and we do not require you to be a client of the broker to submit one.
We check every correction against the source before changing anything. If we agree, we amend the page and add a dated note so readers can see what changed. If we do not agree, we reply with our reasoning. We do not remove accurate material because a reader disagrees with it, and we do not publish corrections that we cannot verify.
Response Times
We aim to acknowledge a correction within three working days and to give a substantive answer within ten working days. Simple factual fixes are usually handled faster. More complex points, where the broker's terms have changed without notice or where two sources conflict, can take longer, and we will tell you if that is the case.
General questions about our coverage are answered as time allows, usually within a week. Press enquiries are handled separately and are described below.
The desk is small and works in South African business hours. Messages sent over weekends and public holidays are read on the next working day.
Complaints About This Site
If your complaint is about us rather than about LiteFinance, use the same contact form and mark the message Complaint. This covers matters such as a headline that misrepresents the article, a comparison that seems unfair, or a correction we declined and you believe we got wrong.
Complaints are reviewed by an editor who did not handle the original correction. We will tell you the outcome and the reason for it. We keep a record of upheld complaints and the changes made.
We are an independent editorial site. We are not regulated, we are not licensed, and we are not endorsed by any authority or by the broker. We cannot offer compensation, and we cannot give you legal or financial advice about any dispute.
Press and Partnerships
Journalists and researchers can request comment, background or a copy of the sources behind a published figure. State your outlet, your deadline and the specific point you need. We answer press questions on the record unless we agree otherwise in advance.
Partnership and advertising enquiries are read by the editorial side and kept separate from the review process. We do not accept arrangements that would give any broker influence over what we publish, and we will decline a proposal that carries that expectation. Commercial contact does not change a rating, a ranking or the timing of a review.
We do not sell coverage, and we do not accept payment to add, remove or soften a review.
Languages and Broker Support
The desk reads and answers in English, Afrikaans and isiZulu. Messages in other South African languages are passed to a reader where one is available, and we will tell you if we cannot help in your language.
For anything concerning your LiteFinance account, including login problems, deposits, withdrawals, verification or a dispute over a trade, contact the broker directly through the support channels published on its own website. We cannot see your account, we cannot move funds, and we cannot ask the broker to act for you.
Before you write to us about a fact, check whether the broker's own site has already changed. If it has, tell us the date you saw the change, and we will look again.
